Working on TaskRabbit

Jul 4th, 2023

TaskRabbit is the perfect solution for busy people seeking assistance with daily tasks. This online and mobile platform efficiently connects customers to reliable freelancers, offering a variety of services such as cleaning, moving, delivery, and handyman work. Founded in 2008 by Leah Busque, the company has become one of the leading players in the gig economy.

Users of TaskRabbit can access a network of "Taskers," who are independent contractors willing to perform various tasks and services. These Taskers set their own rates and schedules, and the platform facilitates their connection with clients who need their services.

From the client's perspective, TaskRabbit offers a convenient way to quickly find reliable help for tasks they don't have the time, skill, or desire to do themselves. The platform allows them to review profiles, ratings, and reviews of potential Taskers and choose the one they feel is the best fit for their job.

From the Tasker's perspective, TaskRabbit offers a flexible way to earn money. Taskers have control over the tasks they choose, their rates, and their working hours. TaskRabbit handles the payment processing, ensuring that Taskers are paid promptly after completing a task.

In 2017, TaskRabbit was acquired by IKEA, the global home furnishings retailer, to offer customers flexible and affordable service options to assemble IKEA furniture. TaskRabbit operates in several cities across the United States, the United Kingdom, and Canada, as of September 2021.

As the gig economy continues to evolve, platforms like TaskRabbit provide important marketplaces for freelance workers to connect with potential clients, offering an alternative or supplement to traditional employment.

TaskRabbit is a two-sided marketplace, connecting individuals who need help with various tasks ("TaskPosters") with individuals who are looking to perform these tasks ("Taskers"). Here's a step-by-step explanation of how TaskRabbit works:

For Clients ("TaskPosters")

1. Sign Up and Post a Task: Create an account on TaskRabbit's website or mobile app. Then, post a task that you need help with. This could be anything from house cleaning and furniture assembly to yard work and moving help.
2. Choose a Tasker: TaskRabbit will suggest Taskers in your area based on the details of your task. You can review the Taskers' hourly rates, skills, reviews, and availability before making your choice.
3. Confirm Details: Once you've selected a Tasker, you can chat with them directly through the app to confirm details, such as task specifics, time, location, and special instructions.
4. Task Completion: The Tasker completes the job at the agreed-upon time. You can communicate with them through the app if needed.
5. Payment and Review: After the task is completed, payment is processed through the app using a pre-registered credit card. There's no need for cash exchange. You're also encouraged to leave a review of the Tasker's performance, which helps maintain the quality of the platform and assists other users in choosing Taskers.

For Taskers

1. Register and Create a Profile: To become a Tasker, you need to register, complete an online info session, and pass a background check. Once approved, you can create a profile, listing your skills, hourly rates, and availability.
2. Receive and Accept Tasks: TaskRabbit notifies you of tasks in your area that match your skills. You can review the details of the task and choose whether to accept it. You have the freedom to choose tasks that suit your schedule and pay requirements.
3. Complete the Task: Go to the client's location at the agreed time and complete the task. If necessary, you can communicate with the client through the app.
4. Get Paid and Reviewed: After task completion, payment is transferred directly into your account by TaskRabbit. The client will also be asked to review your service. Good reviews can help you get more tasks in the future.

As an open marketplace, TaskRabbit offers numerous opportunities for ambitious Taskers to maximize their earnings. Here are some pro tips to help you stand out and earn more:

Build a Robust Profile

Your profile is the first thing clients see, so make it count. Showcase your skills, experience, and qualifications in a clear and compelling way. Use high-quality photos, and don't forget to add any certifications or licenses you hold.

Set Competitive Rates

While you want to earn a fair wage, setting rates too high can deter potential clients. Research what other Taskers with similar skills are charging and set a competitive rate.

Diversify Your Skills

The more skills you offer, the more opportunities you'll have. If you have expertise in several areas (e.g., cleaning, delivery, handiwork), list all of them to attract a broader range of tasks.

Prioritize Customer Service

Good reviews can significantly boost your profile. Aim for top-notch customer service by being professional, punctual, and polite. After completing a task, politely ask for a review to help boost your rating.

Be Responsive

Clients often want tasks done quickly. Responding promptly to task invitations can increase your chances of being hired. Ensure you have notifications enabled and check the platform regularly.

Stay Active and Engaged

The more active you are on the platform, the more likely you are to get hired. Regularly update your availability and take on tasks consistently.

Complete Tasks Efficiently

The quicker you can complete tasks (without sacrificing quality), the more tasks you can take on, thereby increasing your earning potential.

Leverage the “Quick Assign” Feature

For certain categories like cleaning and handyman duties, tasks can be automatically assigned to you based on your rates, skills, and availability. Make sure to opt into "Quick Assign" for these categories if they align with your skill set.

Build a Loyal Clientele

If clients are pleased with your work, they may hire you again or even recommend you to others. Building a base of repeat customers can provide a steady stream of work.

Remember, success on TaskRabbit (like any platform) requires a blend of hard work, skill, and good customer service. By following these tips, you can increase your earning potential and build a successful career as a Tasker.